Report a bug, get a cookie

Join Harris Kenny, the founder of OutboundSync, as he unboxes a special delivery from the Grove Cookie Company. This is sent as part of our bug bounty program, where users who report bugs are rewarded with cookies.

In this video, Harris shares the contents of the box, including a personalized note, information about the cookies, and the unboxing process.

If you’re interested in the intersection of customer appreciation and delicious treats, this one’s for you!

Transcript

Introduction and Purpose of the Video

[00:00:00] Harris Kenny: Hey there, I’m excited to share an unboxing video. We have been doing something for users who report a bug. And our product and as long as engineering confirms it to bug and to pay the ship a fix for it. We are, can it considering that a bug and we are enrolling them in our cookie program.

[00:00:16] Thought it’d be fun to do an unboxing video on.

Background and Personal Experience

[00:00:18] Harris Kenny: Take back to my old hardware days. Because I used to work in a computer hardware for about six years 3d printers and then a Linux PCs. So we used to do a lot of unboxings. We worked with a lot of creators. I think before it was cool.

Unboxing Begins

[00:00:34] Harris Kenny: All right.

[00:00:35] So. There we go. Nice brown box.

[00:00:38] All right. Hey. Message for you. See what this is in here.

Exploring the Package Contents

[00:00:42] Harris Kenny: Nice brown, recyclable paper. Got the receipt. Got a little postcard. About the Grove Cookie [00:01:00] Company.

[00:01:00] Menu and ingredients. That’s a nice touch, this little QR code with more information about the nutrition and stuff. And then it’s got all the details for all the different cookies on here. If you’ve got a. Allergy or aversion to anything.

Special Note and Cookie Details

[00:01:12] Harris Kenny: Oh, I left my, I got my little note in here. So this says we’re sorry, you found a bug in OutboundSync. And then I explained the bug they fixed. The fix is now live and in production as a token of our appreciation, we want to send something sweet your way. Thank you.

[00:01:25] Cookies remain fresh seven to ten days after the date on the shipping label. Uh, which this shipping label is july 18th. And then I’m opening this on July 22nd. So, you know, over the weekend, So it’s still, still good for a few more days. Although I suspect I’ll be eating them. As soon as I stopped recording this video.

[00:01:46] A message for you and then uh, let’s see here. Yeah. You can see our little logo on there. The note. Detailing it. Pretty cool.

[00:01:58] So as a branded exercise, let’s see if I can get this to. Okay. Got a little brand on there and then here’s our cookies.

[00:02:07] Four inch cube. And enhancing your cookies. One relationship at a time Marie and Grayson Hoggard founders. Pro tip reheat for 10 to 12 seconds in the microwave. Okay.

[00:02:20] On the side, it’s got the flavors, the ordered. I ordered those cause my daughter is going to want the sprinkles. And then the founders and there’s the cookie company. So it’s a nice mix. They throw your brand in there, but then they’ve also got obviously some of their own, it’s good to know where the cookies came from. Made in Oregon.

[00:02:37] Okay. Opening the box here. Here’s our open box.

[00:02:42] More paper.

[00:02:53] Very securely wrapped.

[00:03:00] So here’s our little cookies.

[00:03:01] Everything came in. Great shape. I love the labels. Love the printing quality.

Final Thoughts and Recommendations

[00:03:04] Harris Kenny: I’m definitely going to continue this program.

[00:03:07] So if you’re a user and you find a bug and in OutboundSync, let us know and you’ll get cookies.

[00:03:11] Probably the first person I saw posted about it was Jen Allen. Um, so thanks Jen. For the for the idea, and yeah, if you’re doing sales, marketing stuff, I recommend it. I think it’s nice to send something physical, tangible, and the process itself is pretty easy. So I spin up a page for the user. I send it to them and they enter all their address information.

[00:03:29] It’s been very easy. It’s very easy on the sending side. And now that I’m a recipient, I’m excited to eat the cookies. I am not going to eat them here in front of you. Cause I just don’t post that kind of content. But, uh, but yeah. I’m excited that the cookies I’m going to eat them tonight and Grove Cookie Company.

[00:03:44] I definitely recommend it and good as a sender. Good as receiver, really easy. It came in a nice box boxes in great shape. Check them out.